Upper Crust Pizza

Jerry Gray 2 months ago

Bought a Hawaiian last week and they put no pineapples on it. (Some would argue that's a plus). Called and they insisted there was pineapples and told me to send a picture to prove it. Lol. Then they offered a refund and free 16" pie. Ordered again a week later and they denied they made the free offer even after I showed them the text. Still no refund either. Paid and left. Dont expect them to honor their word. Long time customer. Will not be back.

Nicole Drinkwater 2 years ago

Today, December 10th, 2023, was our family's first time going to Upper Crust Pizza. We've been told how amazing this is, so we figured we would try it today. It was definitely not disappointing at all!! The environment, the service, and the food were outstanding! The pricing is pretty reasonable as well. I'll definitely be telling my friends and family about it and returning for sure!! Y'all gotta try the garlic knots!! (Garlic knot picture was already half eaten.. yes, it was that yummy!!) Thank you to all of the staff. Y'all did an amazing job!! Keep up the great work!!

Clay Begay 7 months ago

I've been a customer at this Upper Crust location for a while, and the food has always been solid. Unfortunately, the customer service at the front counter has consistently fallen short, and it's reached a point where I felt I needed to share. I've had three separate interactions with the same front-of-house employee, again today Monday 12/8/2025 at 1 pm, and each time he been noticeably unfriendly, dismissive, and unprofessional. He never greets customers, doesn't make eye contact, and seems irritated when handling payments or questions. This is especially disappointing when picking up food, because a simple "hello," "thank you," or even neutral courtesy goes a long way in hospitality. After multiple experiences, it's clear this isn't a one-off moment or someone simply having a bad day. It affects the overall atmosphere of the restaurant and does the business a disservice. I genuinely enjoy the food here, which makes the lack of basic customer service even more frustrating. I can't imagine I'm the only one who noticed this pattern. I hope management becomes aware of this, because strong customer service is part of what keeps people coming back. I wish there were a clearer way to contact the owners directly, since only the store's phone number is available.

Gmo Pelayo 2 years ago

The pepperoni Calzone was acceptable. The service was welcoming yet not professional. I got the pepperoni calzone(picture attached) and it was acceptable yet I wasn’t impressed. I noticed it was soggy at the bottom. I really like the tomato sauce. The prices are above average. They also sell beer and the restaurant is clean and organize. They do have a sign outside for a special of a slice of pizza and a 20 oz drink for 8 dollars. I will recommend this restaurant and I be returning.

Mark all you need to know ooo 4 months ago

Funky place huge slice with soda Cool kid at counter All good