Ciao Down Pizza Studio

Sierra Lauman 4 months ago

This is a hard review to write - Ciao Down has been a favorite spot for years, but lately both service and food have been seriously lacking. Tonight, I arrived around 7 and was told on entry that they were no longer taking orders because someone before had ordered 20 pizzas at once. A staff member then quickly arrived and joined the line so we were allowed to order. I ended up waiting 90 minutes for my pizza. I understand being short staffed and am happy to wait, again I've loved this place for years, but if staffing and speed is an issue, I don't think a place should be taking orders that large then punishing every other customer for it. Tonight was a record wait of 90 min, but my last few visits have had wait times around at least an hour without exceptionally large single orders holding things up. In addition to the wait, my pizza was very burnt. I don't know what's happening here, but at the end of the day I want this spot to get back to where it was.

jonathan watson a month ago

Saw a lot of people next door grabbing pizza from here, so I decided to stop in and give it a try. I’m really glad I did. The pizza was absolutely delicious, and you could really taste the difference that the wood-fired oven makes. The crust had the perfect texture with a great smoky flavor, and everything tasted fresh and well made. Definitely a spot worth coming back to.

I C 4 months ago

I came here after hearing great things from a friend, so I was really excited to try it. I arrived around 6:30 PM. I really liked that they offered unique flavors, and I was excited in trying the bánh mì pizza. The service was ok the guy in the front looked stressed and was told by him the wait would be about 45 minutes to an hour, which I understood and was willing to wait. However, after waiting about an hour, I noticed they had stopped taking orders and were closing the kitchen early even though their posted closing time is 9 PM. When my pizza was finally ready, it was very burnt. After waiting so long and being extremely hungry, this was very disappointing. The pizza tasted burnt, and because they had already stopped taking orders due to being backed up, I wasn’t able to get a replacement. I understand that busy nights can happen, but the long wait combined with the quality of the food made this a frustrating experience. I was really looking forward to trying this place, so I left feeling disappointed

Krys Marie a month ago

The local pizza offerings are exceptional. I particularly appreciate the innovative combination of ingredients, which results in a bold flavor profile. The wood-fired oven imparts a distinct crispness to the crust, enhancing the overall experience.🧡🍕

J Bradham 5 months ago

Dropped in after work, I tried something from each shop there. Had the pizza of the week, Sweet Venom Pork. This might be my favorite pizza combination of all time, even the crust was perfect, I was hooked at one bite. Hopefully it'll live on in Oro Valley. I didn't take pictures of the pie because I drank while waiting for it and when I smelled it, I practically dove on it. Not a slice made it home lmao.